Frequently Asked Questions
Everything you need to know about our premium medical supplies and logistics.
What is the standard shipping timeframe for medical equipment?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available for urgent clinical needs.
Do you offer bulk discounts for healthcare facilities?
Yes, Alpha BioMed provides tiered pricing for hospitals, clinics, and long-term care facilities. Please contact our sales team for a custom quote on bulk orders.
Are your products certified and medical-grade?
Absolutely. All products in our inventory meet rigorous industry standards and hold necessary certifications, including FDA and CE marks where applicable.
What is your return policy for hygiene-sensitive items?
For safety and hygiene reasons, certain items like PPE and sterile supplies must be unopened and in their original packaging to qualify for a return within 30 days.
How can I track my high-value shipment?
Once your order ships, you will receive a confirmation email with a tracking number. High-value equipment is often shipped via specialized couriers with real-time GPS tracking.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfers. For registered medical institutions, we also offer the option to pay via Purchase Order (PO) with Net-30 terms.